Hazir Service – On-Demand Delivery Application

Abstract

Hazir Service is an on-demand delivery application that seamlessly connects users with local couriers for fast, reliable, and convenient delivery of goods and services. The platform leverages real-time tracking, optimized routing, and an intuitive user interface to ensure efficient order management and maximum customer satisfaction.

Hazir Service provides scalable delivery solutions for both individuals and businesses, ensuring that deliveries are accessible, transparent, and hassle-free. By integrating advanced technology and a robust delivery network, Hazir Service aims to become a trusted platform for reliable and timely deliveries.

Introduction

1.1 Introductory Background

Hazir Service is designed to meet the evolving needs of modern consumers and businesses. Its core mission is to provide fast, reliable, and convenient access to a wide range of goods and services. By connecting users with local couriers, the platform simplifies the delivery process through features such as:

• Real-time tracking
• Seamless order management
• User-friendly interface

The service covers diverse deliveries, from everyday essentials to specialized items, making it a trusted solution for individuals and organizations seeking efficiency in their daily operations.

1.2 Problem Statement

Current delivery services often lack essential features, including:

• Flexible scheduling of deliveries
• Timely notifications and updates
• Proper handling of fragile or sensitive items

There is a growing need for a reliable, on-demand delivery platform that addresses these issues and ensures:

• Convenient deliveries
• Real-time tracking
• Safe and careful transportation of goods

1.3 Proposed Solution

Hazir Service provides a comprehensive solution by offering:

• Delivery Scheduling: Users can select their preferred date and time for delivery
• Real-Time Updates: Timely notifications including order confirmation, dispatch, estimated arrival, and delivery completion
• Safe Handling of Fragile Items: Clear labeling and special handling protocols for delicate goods
• User-Friendly Interface: Both web and mobile platforms allow easy order placement, tracking, and preference management

This approach ensures flexibility, transparency, and reliability for all users.

1.4 Objectives

The main objectives of Hazir Service include:

• Timely Deliveries: Ensure fast and dependable delivery of goods to customers’ doorsteps
• Delivery Scheduling: Allow users to plan deliveries at their convenience
• Safe Handling of Goods: Implement protocols to protect fragile items during transit

1.5 Scope

Hazir Service aims to redefine on-demand delivery by:

• Covering everyday essentials, groceries, household items, documents, and other necessities
• Implementing features such as real-time notifications, delivery tracking, and fragile item handling
• Serving urban and suburban areas, targeting busy individuals, families, and businesses
• Providing a technologically advanced platform that ensures timely, hassle-free, and convenient deliveries

Project Background

2.1 Related Projects and Research

TCS Hazir is an existing courier service in Pakistan providing doorstep parcel and document pickup, typically within 60 minutes. Key features include:

• Pickup at the customer’s preferred time and location
• Fast and secure delivery of urgent and routine shipments
• Service available through mobile app, phone, or website

TCS Hazir has identified home-based women entrepreneurs as a niche segment who benefit from doorstep parcel pickup. The platform demonstrates the value of convenience and speed in delivery services, which inspired the development of Hazir Service.

Requirements

3.1 Requirements Elicitation

The requirements elicitation process involves engaging stakeholders, including:

• End Users – Individuals and businesses using the delivery service
• Local Couriers – Managing pickups and deliveries
• Business Partners – Integration and service partnerships
• Administrators – System monitoring and management

Techniques used:

• User Interviews and Focus Groups: Understand user expectations and pain points
• Surveys: Gather feedback on delivery features and usability
• User Journey Mapping: Identify potential areas for process improvement
• Tools: JIRA for documenting and tracking requirements

This ensures the platform is user-centric, reliable, and efficient.

3.2 Requirements Specification

The specification defines the functional and non-functional aspects of Hazir Service.

3.2.1 Functional Requirements

1. Users can place delivery orders for goods and services.
2. Users can track the real-time location and status of deliveries.
3. Users receive notifications regarding order status.
4. Users can view order history and invoices.
5. Couriers can accept and manage delivery requests efficiently.

3.2.2 Non-Functional Requirements

1. Security: Data and transactions must be protected.
2. Portability: Available on Android devices, including smartwatches (Flutter-based).
3. Reliability: Application should maintain uptime, with minimal crashes (less than 1 minute/month).

3.2.3 Domain Requirements

Domain-specific requirements ensure Hazir Service delivers a seamless and efficient on-demand delivery experience:

• Real-Time Tracking: Orders must be trackable by users at all times
• Optimized Routing: Ensure couriers use the most efficient paths
• Flexible Payment Options: Support secure and multiple payment methods
• Delivery Scheduling: Users can choose delivery time slots
• Accessibility Features: Multi-language support and adjustable interfaces
• Regulatory Compliance: Adherence to local delivery service laws
• Integration: Mapping services, secure payment gateways, and analytics tools

Conclusion

Hazir Service offers a modern, efficient, and user-centric delivery solution for individuals and businesses. By combining:

• Real-time tracking
• Delivery scheduling
• Safe handling of fragile items
• User-friendly interface

The platform addresses limitations in existing delivery systems and ensures reliable, timely, and convenient deliveries. Hazir Service leverages technology and operational excellence to enhance the overall user experience and establish itself as a trusted delivery solution.